My Net Security understands that every business is unique, and because of this we offer support options that can be personally tailored to suit your IT needs.
Our standard support contract gives the customer a guaranteed time period to receive a response for his/her support request. The standard on-site response is offered within four hours, although for critical devices, this can be much faster. Through the use of remote access, most responses and resolutions occur within a matter of minutes. By using remote access and online monitoring, we are immediately informed when any problem occurs.
We also provide a pay-as-you-go support option that means you don’t have to worry about binding to contracts.